Terms and Conditions

Shipping Policy

  • Standard orders use Australia Post Express envelope satchels whenever possible
  • Oversize or abnormal orders may revert to standard Australia Post satchels
  • Skyezone currently provides free shipping for orders of $160 or more
  • Skyezone uses recycled packaging materials

Shipping Time Frames

  • Orders received before 1pm Monday - Friday will be received Next Day for customers whose postcode is within a metropolitan area
  • Orders received after 1pm Mon-Friday will be delivered within 1 - 2 days
  • Rural customers can expect their delivery within 2 - 4 days

International online orders

If you would like to place an international order outside of Australia, please contact us via email for country confirmation.
Should currency exchange rates or an extra postage fee be required, these will be discussed with the customer on a personal basis

Refund / Return Policy

  • If you are unhappy with a product we have supplied, we will discuss with you, a mutually agreeable means of replacing that product
  • An item that is defective or faulty will either be replaced or refunded according to your choice
  • Goods damaged in the Australia Post shipping process, beyond our control, will be replaced in subsequent orders. However, should photo evidence indicate that our packaging was at fault then Skyezone will replace goods immediately without any cost to you
  • Customers are responsible for products they select and order online, but if you wish to add or subtract an item, please contact Skyezone ASAP so we can correct the order before posting
  • If Skyezone is at fault in posting you an incorrect item, please notify us so we can correct our mistake & provide it to you ASAP

Payments

Skyezone accepts multiple payment options inline with the Shopify platform
We also accept Cash at pick up or Bank Deposit
If the payment options provided are not working for you, please contact us

Supplier Identification

skyezone.net, skyezone.com & skyezone.com.au are all owned and operated by Skyezone.Net.Pty Ltd  
Skyezone is registered in Australia to ABN: 50 124 671 950  A.C.N:124671950
Registered trading address: 1 Ellesmere St Kensington Park South Australia, 5068
Skyezone.net Pty Ltd is regulated by the Australian Codes of Practice, Australian Consumer Law and the Fair Trading Act of 1987

Communication

Jennifer at Skyezone welcomes your communication by way of phone, email, or text.
Your feedback on our products is most welcome at any time and over the years has provided inspiration for further product development. Thank you!

Security Policy

Skyezone resides on the Shopify website system and relies on the security of their systems. We take all reasonable steps to keep secure any information which we hold about you. Personal information may be stored both electronically on our computer system, and in hard-copy form. We do not store any credit card information; we securely submit credit card information to our bank for processing.